Microsoft Dynamics 365 Business Central is a comprehensive business management solution designed to streamline operations, enhance financial insights, and support decision-making. This course provides hands-on training to help participants maximise the platform’s capabilities for small to medium-sized enterprises. It covers finance, supply chain management, sales, and service functionalities to ensure efficient business operations.
This course is ideal for professionals who want to optimise business processes using Dynamics 365 Business Central, including accountants, business analysts, operations managers, and IT personnel. It is also suited for those responsible for implementing or maintaining Business Central within their organisations.
The syllabus includes essential topics such as financial management, purchasing and sales workflows, inventory control, reporting and analytics, customisation, and integration with other Microsoft tools. Participants will gain practical skills to configure and use Dynamics 365 Business Central effectively in real-world scenarios.
Microsoft Dynamics 365 Sales empowers organisations to build strong customer relationships and drive sales growth through efficient management of the sales lifecycle. This course offers hands-on training to help participants leverage the platform’s tools, from lead generation to deal closure, using intelligent insights and automation.
This course is designed for sales professionals, managers, and consultants who want to improve their sales process and outcomes using Dynamics 365 Sales. It is also ideal for CRM administrators and IT professionals involved in configuring and managing the system.
The syllabus includes topics such as lead and opportunity management, sales forecasting, managing contacts and accounts, automation of sales workflows, integration with Microsoft 365 tools, and analytics for performance tracking. Participants will learn to optimise sales strategies using real-world scenarios and industry best practices.
Microsoft Dynamics 365 Customer Service provides businesses with the tools to deliver exceptional customer experiences, resolve issues efficiently, and build lasting relationships. This course equips participants with the knowledge and skills to utilise Dynamics 365 Customer Service effectively, enabling them to meet and exceed customer expectations.
This course is tailored for customer service professionals, team leaders, and CRM administrators who want to enhance customer service processes. It is also ideal for IT specialists responsible for configuring and maintaining Dynamics 365 Customer Service solutions.
The syllabus covers key topics such as case management, managing queues and service levels, knowledge base creation, customer feedback and insights, automation of service workflows, and integration with other Dynamics 365 applications. Practical exercises and real-world scenarios are included to ensure participants can effectively apply the tools in their organisations.
We understand that the training environment is a critical factor in the learning process, and our conference room exemplifies our dedication to providing the ideal setting for effective training. From workshops to seminars and various training sessions, our facility in Bridgend is fully equipped to meet your training needs, offering an exceptional and conducive space for both trainers and participants.
Llynfi Enterprise Centre
Heol Ty Gwyn Industrial Estate
Maesteg
Bridgend
CF34 0BQ
Our educational programs are designed to enhance your skills, boost your career, and secure a brighter future.
With our expert instructors and a diverse selection of specialised courses, we ensure that your learning experience with IT Training Wales is not only effective but also enjoyable.
