Course Overview - Power Virtual Agents
Welcome to the Microsoft Virtual Agents training course, optimised for Swansea. Microsoft Virtual Agents is an influential platform enabling the development of intelligent, conversational chatbots capable of engaging with your customers and employees across multiple channels, including the web, mobile, and social media. Through Virtual Agents, you can deliver tailored and effective customer support, enhance engagement, and simplify your workflow, all while meeting the specific needs of Swansea and its surrounding regions.
Within this course, you will delve into the essentials of Virtual Agents, acquiring the skills to craft and launch chatbots, construct conversational pathways, and seamlessly integrate with other Microsoft tools and services, specifically tailored for Swansea. Moreover, you will explore the use of AI and natural language processing (NLP) techniques, enabling you to establish more authentic and engaging dialogues with your valued customers and employees in the Swansea area.
Throughout this course, you will engage in hands-on experience with real-world scenarios, honing your skills by actively utilising Virtual Agents' abundant features and tools, all with a focus on the Swansea region. You will discover how to effectively monitor and analyse chatbot performance, fine-tune conversational pathways, and master the deployment and upkeep of your chatbots, ensuring they meet the specific demands of Swansea and its surroundings.
Course Content - Power Virtual Agents
Who is this course for?
This course is meticulously crafted for IT professionals, developers, and individuals desiring proficiency in the art of utilising Microsoft Virtual Agents for the construction and deployment of intelligent chatbots, specifically tailored to enhance customer support and employee engagement in Swansea. It caters to diverse audiences, encompassing individuals, teams, and organisations of all sizes, each seeking to elevate their customer service and engagement standards, reduce expenditures, and enhance overall efficiency within the Swansea region.
Optimised for Swansea, this course ideally suits professionals employed in customer service, marketing, or IT sectors, aiming to master the creation of conversational chatbots through the application of natural language processing and AI. Furthermore, it offers value to developers seeking to incorporate chatbots into their applications or seamlessly integrate Virtual Agents with other Microsoft tools and services, with a specific focus on Dynamics 365 and the Swansea area.
